If you have decided that Imperial Wins Casino no longer fits your gambling goals, you can close your profile and stop any further activity. The platform provides a clear path for account termination, and you can start the process by contacting support through the live‑chat window at this spot on the website.
Why You Might Want to Delete Your Imperial Wins Account
Players choose to delete their accounts for many reasons. Some feel they have reached their budget limits, while others want to eliminate the temptation of online gambling altogether. A few users move abroad and no longer meet the New Zealand licensing requirements. Whatever your motive, removing the account helps you regain control and avoid accidental spending.
Step‑by‑Step Guide to Deleting Your Account at Imperial Wins Casino
| Step | Action | Details |
|---|---|---|
| 1 | Log in to your profile | Enter your username and password on the homepage, then click the account icon. |
| 2 | Navigate to the “Account Settings” page | Find the settings link in the drop‑down menu and select “Close Account”. |
| 3 | Read the deletion disclaimer | Imperial Wins outlines the consequences, such as loss of bonus eligibility and data retention periods. |
| 4 | Confirm your identity | Enter the verification code sent to your registered email or phone number. |
| 5 | Submit the deletion request | The support team reviews your request and sends a final confirmation within 48 hours. |
Important Steps to Take Before Deleting Your Account
Withdraw Your Remaining Balance
Before you request deletion, transfer any leftover NZ$ balance to your bank account or e‑wallet. Imperial Wins processes withdrawals within 24 hours for most methods, so you avoid losing funds.
Settle All Pending Bets on Games (e.g., Starburst, Gonzo’s Quest, Legend of Cleopatra)
Make sure every spin or round finishes. If a bet on Starburst or Gonzo’s Quest is still pending, the system cannot close the account until the outcome resolves.
Cancel Active Bonuses and Promotions
Active welcome bonuses, free spins, or loyalty points must be cancelled. Contact support to forfeit the offers; otherwise the system may block your deletion request.
Wait for Live Casino Bets to Resolve (e.g., Live Teen Patti, Live Roulette, Lucky Dice Live)
Live dealer games settle in real time, so verify that no hands are in progress. Closing the account while a Live Teen Patti round is active could cause a financial dispute.
Alternatives to Full Account Deletion: Self‑Exclusion and Time‑Out
If you are unsure about permanent deletion, Imperial Wins offers a self‑exclusion feature that locks your account for a minimum of six months. You can also choose a 30‑day time‑out, which temporarily disables login while keeping your balance and bonuses intact. Both options let you step back without erasing your history.
What Happens After Your Account Is Deleted? (Data Retention, Reactivation Policies)
Once Imperial Wins finalises the deletion, the company retains your personal data for 12 months to comply with anti‑money‑laundering regulations. After that period, the data is permanently destroyed. The platform does not allow reactivation of a closed account; you must register a new profile and start fresh, which may involve a new verification process.
Author
Emil Solberg is a seasoned analyst who specialises in casino bonus structures and wagering requirements, helping players understand the fine print behind promotions across New Zealand’s regulated market.
Frequently Asked Questions
Can I reactivate my Imperial Wins account after deletion?
You must create a brand‑new account and undergo the full verification process again.
How long does the account deletion process usually take?
The support team typically confirms the deletion within 48 hours of your request.
Will my personal and financial data be erased immediately?
Imperial Wins keeps your data for 12 months before permanently removing it.
Can I delete my account via email or phone, or must I use live chat?
The casino only accepts deletion requests through the live‑chat interface on its website.
What if I have a pending withdrawal or active bets when I request deletion?
You must settle all withdrawals and close every active bet before the account can be closed.